If you have any questions or requests, you can contact TorontoCast via the ticketing system of https://clients.torontocast.com/clientarea.php or you can contact our DPO (Data Protection Officer) at the email address DPO@TorontoCast.com.
Information We Collect
TorontoCast Customers Information.
TorontoCast only requests the minimal information required to provide Services to it's customers. Customers information provided to TorontoCast is not used for any Marketing purposes and we do not share any private information collected with any third parties (unless legally obliged to) with the exception of IP addresses. IP addresses may be shared via the GoogleMaps API for generating station listener maps.
Name, postal address, email address, telephone number (optional), and billing information (such as a credit card number) are collected to allow TorontoCast to obtain payment for the Services the Customer has requested. In addition, to register a domain name, customers are asked to provide similar information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database.
The pages and groups hosted on FaceBook are governed by the TOS and Privacy statement of FaceBook and TorontoCast has no control or say over these terms. These can currently be found at https://www.facebook.com/privacy/explanation
Cookies and Tracking.
TorontoCast uses different types of cookies (which are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one) and other methods of uniquely tracking visitors for different purposes. For example, some cookies are "required cookies" which are necessary for TorontoCast's website to work. In addition, cookies are used to provide TorontoCast's existing customers with the opportunity for increased convenience.
Collection by Linked Websites.
Use of Information
TorontoCast uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use TorontoCast's services.
TorontoCast only uses customers stored email address to commuicate essential information such as changes to our Privacy Statement and/or Terms Of Service.
TorontoCast does not supply these details to any Third Party (unless legally obliged to)
Internet Radio Hosting
TorontoCasts Radio Streaming service is provided on a dedicated server. TorontoCast will create for its customers a username and password to access this account. This username and password is stored on the billing server to allow direct links from the client area to the service provided. No personal information is transmitted to the Radio Streaming server.
Due to the nature of Internet Radio, all information entered in to the Radio Service control panel (such as Centova) will be treated as public, including any email addresses. All information stored here may be transmitted to third parties in order for the Service to function. All information on this server can be controlled through the control panel and admin pages.
Customer Contact/Account Information.
The information collected from customers is used to manage each customer's account (such as for billing and account management purposes) .
TorontoCast will respond to subpoenas, court orders, or other legal processes, and will utilize customer information as necessary to establish or exercise TorontoCast's legal rights or defend against legal claims. Additionally, TorontoCast will share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or suspected violations of TorontoCast's Terms of Service, or as otherwise required by law.
Controlling Your Information
TorontoCast allows it's customers to access, update, and correct inaccuracies in the personal information in TorontoCast's custody and control, subject to certain exceptions prescribed by law.
Customers can enter their own client page at https://clients.torontocast.com. At the top of this page is an update button allowing customers to view and edit their personal details that TornotoCast has stored.
You may request access, updating, and corrections of inaccuracies in your personal information TorontoCast has in its custody or control by accessing the control panel or by contacting support via email, TorontoCasts ticketing system, phone, or online chat. TorontoCast may request certain personal information for the purposes of verifying the identity of the individual seeking access to their records.
Customers can request deletion of their account by opening a Ticket, or via email to DPO@TorontoCast.com . Deletion of an account is permanant and final. Once ownership of account to be deleted is confirmed, it will be actioned ASAP and may take up to 60 days to be fully removed from TorontoCast.
To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can update all account-related information directly through your control panel. Alternatively, you can contact TorontoCast support.
After a period of 60 days, if a customers account has no active services enabled and no activity it will be automatically deleted. The customer will need to create a new account should they wish to use TorontoCast services again.
Revisions to this Policy